ORDER FORMS
Complete all online orders at least two days before the shoot. Same day orders are accepted, but cause delays!
• ONE (1) FORM PER COSTUME: Sadly you can't order all your packages on one form. You can order up to 9 class photos on any form.
CLASS PHOTOS (available as PRINTS only)
• We encourage ALL STUDENTS to attend the photoshoot, even if not purchasing individual shots. Students and parents love to see their photos displayed on posters in the studio & marketing. Also, it means so much to your classmates and your teacher to have everyone in the picture.
• Refer to the CLASS SCHEDULE created by the studio. Classes are to be ordered by CLASS NUMBER on list.
DIGITAL ONLY / Package E- Includes Full Length & Close UP
• Arrives via email. Check your junk mail if you don't see it.
• 2 High resolution .jpg photos. Save/download
• Comes with a link to a print release - print as many as you like!
ARRIVAL TIME ON PHOTO DAY
• *Suggested arrival is 30 minutes PRIOR to your scheduled photo time. (*check with your individual school)
• Tights, hair and make-up complete for your first costume.
• BRING ALL COSTUMES • ACCESSORIES • SHOES • BOWS • MAKE-UP
• Please DO NOT BE LATE - Class photo will be taken without your dancer. NO exceptions.
DSM Productions can help you directly!
Read below first for quick common answers & digital issues.
The more information the better! File name location is on the back of printed photos:
WRONG/DAMAGED PHOTOS?
Use our Contact Us Page and describe problem including file names (if applicable).
MISSING PRINTS?
1. Missing Prints or Receive a partial order? - Did you order a DIGITAL VERSION instead? (Arrives in email)
2. "Everyone else has them!" Digital emails are sent first, followed by the prints - early postings on social media may appear. Printed photos arrive after and will be directly sent to the school or mailed to the house depending on the school's request. Normal production time is 3-6 weeks.
WHERE ARE MY DIGITAL PHOTOS?
The email will arrive from: [email protected]
(Please add to your contact list to ensure delivery)
1. Search for the email. It will have your child's name and school in the subject.
2. Check your junk or spam folder.
3. Some large schools take multiple days to process. Please be patient, especially if you have many photos.
They will arrive ONE at a time.
4. Class photos will be sent later as Prints Only - no digital option.
Problems saving your photos?
Please be sure to save your photos to your phone or computer. On your phone, just hold your finger on the photo until a pop up appears asking you to save the photo. We send hi res images. If they don't appear to be hi res, please consult your instruction manual on how to do so. Or as we do in my house, just ask your kid how to save them!
STILL QUESTIONS?
Use the Contact Us Page
PROBLEMS with an order you placed in the Zenfolio photo store ?
Email [email protected] Lab directly if something is damaged, missing or problem ordering.
(ONLINE SUPPORT ORDERING ONLY). It is best if you REPLY from your email confirmation at time of purchase that has the order number. Orders are printed and sent directly from the Lab.
COMMON: Missing your INSTANT Download you paid for online from the online store?
Log in to your account and download from the online link or click the direct link on your ORDER CONFIRMATION EMAIL.
DSM PRODUCTIONS -TERMS: If your portraits are not photographically acceptable, then notify our office within 10 business days of delivery. This applies to both prints and digital copies.
LIMITED PORTRAIT WARRANTY: What if I am not satisfied with the photos/digital emails?
We love what we do and will always do our best to take the best photo possible. We are not responsible for child’s refusal to smile or issues with hair, makeup or costuming.
DIGITAL EMAIL PHOTO ISSUES: We will inspect the photo and see if any of your concerns may be addressed in photoshop and emailed back.
PRINTED PHOTO ISSUES: Take a photo of the prints in question and send them to us in an email. We will inspect the photo and see if any of your concerns may be addressed in photoshop and reprinting.
• Posing is done to the best of the child’s ability and to compliment the costume.
• DSM is not responsible if the school poses the required pose. • Backgrounds are preselected by the school.
• Do not return photos to the school. Mail to DSM directly.
RETURNS: We may ask you to return prints to us for quality control reasons.
If you reviewed the above terms and are returning for a refund, ALL PHOTOS must be returned to:
DSM Productions
21 New Freedom Rd.
Medford, NJ 08055
INCLUDE: School Name and Contact Information/Address and issue. (Postage will not be reimbursed)
* IF PAID VIA CREDIT CARD, FORWARD YOUR DIGITAL (TEXT OR EMAIL) RECEIPT to us.
- Include Last 4 digits of card, your name, dancer's name, school name, issue discussed and we will credit your card. Validate your home address.
STILL QUESTIONS?
Use the Contact Us Form